Shipping policy
1. Order Processing Time
-
All orders are processed within [1–5 business days] (excluding weekends and holidays).
-
Orders placed after 2:00 PM will be processed the next business day.
-
During peak seasons or promotional periods, processing times may be slightly extended.
Once your order ships, you will receive a confirmation email with tracking information.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated Delivery Times:
-
Standard Shipping: [3–10 business days]
-
Expedited Shipping: [2–7 business days]
Delivery times are estimates and may vary due to carrier delays, weather, customs processing, or other unforeseen circumstances.
3. Domestic Shipping
We ship to addresses within Australia using trusted carriers such as Australia post.
-
Free shipping may be available on orders over [$250].
-
PO Boxes and APO/FPO addresses may require additional processing time
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update.
5. Shipping Address Accuracy
Customers are responsible for providing accurate shipping details.
-
We are not responsible for orders shipped to incorrectly entered addresses.
-
If an order is returned due to an incorrect address, additional shipping fees may apply.
6. Lost or Damaged Packages
If your package arrives damaged or is lost in transit:
-
Contact us within [5–7 days] of delivery.
-
Provide your order number and photos (if applicable).
-
We will work with the carrier to resolve the issue as quickly as possible.
7. Delays
While we strive to deliver on time, we are not responsible for shipping delays caused by:
-
Weather conditions
-
Carrier disruptions
-
Customs processing
-
High-volume periods
8. Contact Us
If you have any questions about shipping, please contact us:
Email: ramsterhoney@hotmail.com
Business Hours: 9am to 5pm